Welcome

Welcome to The Potter Bryant! I make all pieces with my own two hands, on my own wheel, fired in my own kiln, in my very own pottery studio. Unless otherwise noted, all glazes are food, microwave, dishwasher, and oven safe. All glazes are lead free. Every piece I make holds a special place in my heart, and I wouldn't sell anything that I wouldn't love to have and use every day in my own home.

Payments

Credit cards, Paypal, and Etsy gift cards accepted.

Shipping

**LOCAL PICKUP** Shipping from my studio (30064) to the Atlanta area is quite reasonable. However, if you are local to the Marietta/Acworth/Kennesaw area and are willing to pick up your purchase, please include a note to me with that information at checkout, or send me a message within 24 hours of purchase to let me know you'd like to pick up. Shipping will be charged, but I will contact you within 2-3 days after receiving your order to make arrangements for you to pick up your purchase at my studio. If you don't see an e-mail from me in that time frame, please check your spam folders. Once you have picked up your purchase, shipping will be fully refunded. Orders not picked up within two weeks of purchase will be shipped to the address provided and shipping charges will not be refunded.

**SHIPPING** All purchases will be shipped within 3-5 days of receipt of payment. Shipping includes insurance up to $100 and you will be given a tracking number so you can track your package. Multiple pieces purchased will be combined into one box when safely possible to do so, and in that case, shipping overages will be refunded. Please triple check that you enter your shipping address correctly at check out. I am unable to change the shipping address once you make your purchase...what you enter is the exact address that will appear on your shipping label. I affix the label to the package very securely so that the address will not smudge or otherwise be illegible. Packages returned to me marked "undelivered," "return to sender," "rejected," or otherwise will be refunded the cost of the piece(s) purchased (if undamaged), minus the shipping.

**PACKING & POSTAGE** I use as much recycled packing material as possible. The cost of safely packing your purchase is taken into consideration when determining the shipping charge, and Etsy automatically calculates the USPS postage based on the box weight and dimensions.

**BREAKAGE** Pottery is fragile and I want to be sure that my pieces get to their new homes safely, so I take a lot of care with the entire process. I've gotten packing my pottery safely down to a science...I haven't had one piece break on me yet! With that being said, in the very unlikely event that you receive your piece and it is broken, please notify me immediately on receipt. Then please take several photographs of the box as you received it showing any damage to the exterior, as well as several photos of the broken piece and send those to me. It is not necessary for you to return the broken piece to me. I will either refund you the total amount of the broken item plus shipping, or allow you to chose another piece that is currently available at the same cost as your original item - your choice.

**CARING FOR YOUR NEW POTTERY**
With proper care and handling, your new pottery will last a lifetime! I only use food safe, lead-free glazes. While hand-washing is typically preferred, my wares are dishwasher and microwave safe. As with all ceramics, avoid extreme temperature fluctuations. For example, never pour boiling hot water into a cold mug. It is recommended that you warm your mug before pouring extremely hot liquids to avoid thermal shock.

Returns & Exchanges

I gladly accept returns

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Returns and exchange details

If you don't love your purchase, all I ask is that you notify me immediately on receipt, pack the piece with the same care that was taken in getting it to you, and send it back to me at your cost within 7 days of your initial receipt. I'll be glad to refund you the amount of purchase, minus shipping charges. I take a lot of care in packing my pottery to get it safely to you, so if you need to return something to me, I ask that you take the same care. Pieces returned damaged from return shipping will not be refunded.

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